Effective Date: 24th May 2025
Last Updated: 24th May 2025
At Wherapy AB, we are committed to ensuring the privacy and protection of our users’ personal data. This User Data Deletion Policy outlines the procedures and timelines for deleting user data upon request or under certain conditions.
1. User-Initiated Data Deletion
a. Account Deletion Requests
Users may request deletion of their account and associated data at any time by:
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Navigating to [Account Settings > Delete Account], or
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Contacting us directly at [info@wherapy.com].
Upon verification of the request, we will:
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Permanently delete all personally identifiable information (PII) associated with the account.
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Remove all user-generated content, unless legally required to retain it (e.g., for financial records or abuse investigations).
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Anonymize remaining data, if it is used for aggregate analytics or reporting purposes.
b. Timeframe for Deletion
User data will be deleted or anonymized within 30 days of a verified request, unless a shorter or longer period is required by applicable law.
2. Automatic Data Deletion
We may automatically delete user data under the following conditions:
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Inactive accounts: Accounts that remain inactive for one year may be deleted after prior notice.
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Policy violations: Accounts terminated for violating our Terms of Service may have data deleted immediately or retained for legal compliance.
3. Retention of Certain Data
We may retain certain information if:
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It is necessary to comply with legal obligations (e.g., tax or audit requirements).
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It is required to resolve disputes or enforce our agreements.
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It is part of aggregated, non-identifiable data used for analytics.
4. Third-Party Services
If your data has been shared with third-party services (e.g., payment processors, analytics providers), we will notify them of the deletion request where feasible. However, we are not responsible for the deletion practices of third parties. Users should review those third parties’ privacy policies for more details.
5. Children’s Data
For accounts created by or on behalf of children under 16, parents or guardians may request deletion of their child’s personal information by contacting us.
6. How to Contact Us
If you have questions about this policy or wish to request data deletion, please contact:
Wherapy AB
Email: info@wherapy.com
Address: Norrbygatan 29, 591 76 Borensberg, Sweden.
Phone: 0046(0)70-817-0550
